Returns & Exchanges
At Audien Hearing, we want you to be completely satisfied with your purchase; that is why we offer a 30-day window for returns and exchanges on all our hearing products and accessories. All returned items must be in their original packaging and original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Shipping Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Package Your Items
Securely place the items in their original Audien Hearing packaging to ensure they are protected during transit.
Drop Off and Track
Drop your package off at any authorized shipping location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing